Shipping policy

LEAD TIMES

If products are in stock in our warehouse the lead time can be up to 14 days. For Bespoke or Custom products the lead time can vary considerably depending on items, quantities and complexity of manufacture, therefore we will communicate the lead time on a case-by-case basis.

Delivery times may be considered to be the following:

- If the products are available, the delivery period is equal to the dispatching time (dispatching times paragraph) plus transport time (transport times paragraph).

- If the products are not immediately available, then delivery time equals dispatching time plus transport time plus processing times by Only & Co.'s workshops and suppliers.

If it happens that initial delivery times cannot be met, a new delivery time will then be communicated to the Customer, according to the information available to Only & Co.. In this case, an option for the cancellation of the order, with a refund or a credit, will be also made to the Customer.